Guide to access the new comet chatroom can be found here
I have receive a few queries on how to access the chat rooms by people recently. Apparently they are having different problems.
Sam, if you find this helpful can you please sticky this?
Sam's TCSS Chat Room
Please take note that Sam's chat room runs on Java apps, therefore to be able to access it you need to use either 1) Microsoft Java Virtual Machine or 2) Java Runtime (recommended).
Microsoft Java Virtual Machine can be found on the Microsoft webpage, you need to do alot of searching for it though so I won't recommend it unless you guys have too much time on your hand or your company only allows it.
Java Runtime can be found in
www.java.com .
Note that the chat client uses ports 8000-8009 to connect to the chat server. For people who are surfing with firewall activated please allow these ports. For people who are surfing from home with multiple PCs connected through a single router gateway, you might need to do a port forwarding on your routers. Details instructions on port forwarding and firewall access controls can be found on the respective equipments/ software's instruction manuals.
Some company do blocks unauthorised ports, please refer to your IT supports to allow it.
Trouble Shooting
Error 1: No Java icon/ nothing runs when you click on Chat Room.
Possible cause, Java plugin/ runtime is not installed. Please go to
www.java.com to download and install the java runtime.
Error 2: The java splash screen takes a long time to load.
Possible causes, system memory allocation limit. You might have too little memory or you are running too many processes on your PC. This is very rare, it should only happen if you are infected with virus, or your PCs is very very old.
If your PC have at least 256mb of RAM, you should scan your PC for virus/ spyware/ trojan.
If your PC is very old, then its time to think of upgrading your machine. I mean comeon, Java don't take much resources, you must have a totally ancient machine to be experiencing RAM problems.
Possible causes 2, lag, you might experience some lag if you are running on dialup. There is not much way to solve this but to cancel some downloads (if any) you are running.
Error 3: after clicking on Chat room it shows a blank page after java is loaded.
Possible causes, your java runtime is corrupted. You have to reinstall java. Please remove Java runtime from your computer using Control Panel => Add/ Remove Programs. Then redownload java from
www.java.com and reinstall it.
Error 4: It takes sometime before what you type appears in the chat.
Possible causes, Lag, you might experience some lag especially if you are running on dialup. There is not much way to solve this but to cancel some downloads (if any) you are running.
Sorry for the rather lengthy instructions, hopefully this help those who can't get on the chat. More functions and instructions regarding the chatroom can be found on
http://support.raidersoft.com/sigmachat.pl?id=118031 .
See you guys there.
P.S. If there are any more problems that are not stated in this brief manual, please add on here or pm me.
Cheers
-Ethanas