Quote:
Originally Posted by JasonJG
MLs who keep looking at phones don't understand that a bird in hand is worth two in the bush. They are worried about losing the business of the incoming customer, and does not fully appreciate the value of providing excellent service to secure returning customers. It is to their peril to do this since it is safer for them to serve regulars, whose business they could still accept to keep them going even when strong winds are howling.
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Actually the serial users are not really securing bookings
Those that trying to secure bookings are typically brief and acceptable
Those that overuse are actually chatting or fiddling or perhaps looking at TikTok or other social media