Quote:
Originally Posted by Digistras
Hi Boss,
My subscription started on March 2015. On Nov 2015, I had a change of card that was used to charge the subscription hence I re-subscribed at Vortel website on Nov 2015.
However, my premium status was not restored but I continued to be charged since Nov 2015.
Please advice.
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I checked the records and you have not been rebilled since Oct last year.
Here is the status of the account.
Quote:
03/28/2015 07:58:55
Initial recurring transaction
Credit card
17.95 USD
04/28/2015 03:06:07
Recurred transaction
Credit card
17.95 USD
05/28/2015 03:06:09
Recurred transaction
Credit card
17.95 USD
06/28/2015 03:07:14
Recurred transaction
Credit card
17.95 USD
07/28/2015 03:04:48
Recurred transaction
Credit card
17.95 USD
08/28/2015 03:03:48
Recurred transaction
Credit card
17.95 USD
09/28/2015 03:02:00
Recurred transaction
Credit card
17.95 USD
10/28/2015 03:01:22 Subscription cancelled (because of declined rebill)
10/28/2015 03:01:22 Subscription cancelled (by system)
10/28/2015 03:01:22 Rebill failed
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The last time you were charged was Sep 2015. In Oct 2015 the system cancelled the account because the rebilling could not go through.
If you are still being billed there must be some serious error somewhere because there is no record of that on the verotel database.